Target audience is one of those things people think they’ve figured out (they haven’t)
Target audience is something I thought I understood years ago. I really did. I used the word confidently, nodded during discussions, and moved on. But if I’m being honest, I didn’t truly get it until I saw how often marketing fails for reasons that have nothing to do with creativity or effort.
Most people assume the target audience is just a description. Age, city, maybe income level. Once that’s written down, it feels like progress. But then the posts don’t work. Ads get ignored. Emails don’t get opened. And suddenly everyone starts blaming platforms instead of questioning whether the target audience was ever clear in the first place.
What I’ve noticed is that when you don’t understand your target audience, you start speaking in a strange, unnatural way. The tone becomes stiff. The message feels forced. You keep rewriting the same sentence because nothing sounds right. That usually happens because you don’t know who you’re actually talking to.
A lot of businesses say their target audience is “everyone.” I get why. It feels safe. It feels big. But in reality, it makes decisions harder. Everyone doesn’t think the same way. Everyone doesn’t care about the same things. When a message tries to fit everyone, it usually ends up being ignored by most people.
A real target audience feels more like a group of familiar faces than a spreadsheet. You start imagining how patient they are, how quickly they scroll, and how much nonsense they’re willing to tolerate before moving on. Those things matter more than people admit.
Another thing that doesn’t get talked about enough is how often the target audience changes. Not dramatically. Just slowly. A business grows, prices change, expectations shift. But the message stays stuck in the past. When that happens, the brand feels slightly out of sync, even if no one can explain why.
Once the target audience becomes clearer, content stops feeling like homework. You stop posting just to stay visible. You start sharing things that actually make sense for the people you’re talking to. That alone removes a lot of pressure.
Social media complicates everything. You see numbers everywhere, but numbers don’t explain behavior. A post can get views and still be forgotten. Sometimes the target audience tells you more through silence than engagement. Ignoring a post is also a response.
Emotion plays a bigger role than logic here. A target audience doesn’t only respond to information. People respond to tone, timing, and whether something feels relatable. If a message sounds like it was written for “users” instead of people, it usually gets ignored.
Advertising becomes calmer when the target audience is clear. There’s less panic. Less guessing. You don’t need to talk louder because you’re talking to the right people. That confidence shows up naturally.
Feedback is where the target audience quietly corrects you. Questions, replies, complaints, even sarcasm — all of it helps. Businesses that actually listen often realize their assumptions were slightly off. Adjusting feels uncomfortable, but it’s necessary.
Defining a target audience isn’t something you do once and frame on the wall. It’s something you revisit. Again and again. People change. Attention spans change. Expectations change. Brands that accept this don’t struggle as much to stay relevant.
In the end, marketing works best when it doesn’t feel like marketing. A clear target audience makes that possible. You stop talking at people and start talking like someone who understands them. And when that happens, things finally start making sense.